All Our Hair Extensions are 100% Human Hair
Shipping & Return Policy
Fast & Secure
Shipping & Return Policy
We’re committed to getting your premium hair extensions to you quickly and safely with our professional shipping standards.
View DetailsFast Shipping
Orders ship within 1-2 business days with tracking included
Worldwide Delivery
We ship domestically and internationally with secure packaging
Shipping Information
Unity Collections is committed to delivering your premium 210% density hair extensions quickly and securely. We understand that you’re excited to transform your look, so we prioritize fast processing and reliable shipping.
Processing Time
- Orders are processed within 1-2 business days
- Custom orders may require 3-5 business days for processing
- Orders placed on weekends will be processed the next business day
- Processing times may be extended during peak seasons
Shipping Options
| Shipping Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 5-7 business days | $8.99 | ✓ Included |
| Express Shipping | 2-3 business days | $19.99 | ✓ Included |
| Priority Overnight | 1 business day | $39.99 | ✓ Included |
| International Shipping | 7-14 business days | $24.99+ | ✓ Included |
Free Shipping Offer
Enjoy free standard shipping on all orders over $80! Upgrade to express shipping for just $11 additional on qualifying orders.
International Shipping
We’re proud to share Unity Collections’ premium hair extensions with customers worldwide. International shipping is available to most countries with the following considerations:
- Delivery times vary by destination (typically 7-14 business days)
- Customs duties and taxes are the responsibility of the recipient
- Some countries may have restrictions on hair product imports
- International orders over $200 include signature confirmation
- We are not responsible for delays caused by customs processing
Please contact us at info@unitycollections.net if you have questions about shipping to your specific location.
Return Policy
At Unity Collections, we maintain the highest quality standards for our premium hair extensions. All orders undergo thorough quality control inspection before shipping to ensure you receive only the finest products.
Important: No Return Policy on Hair Extensions
Due to health, safety, and hygiene regulations, Unity Collections has a strict no-return policy on all human hair extensions, wigs, and hair products. Once hair products are shipped, they cannot be returned or exchanged under any circumstances, as used hair cannot be resold.
Quality Assurance Process
- Every order is inspected by our quality control team before shipping
- Hair extensions are checked for texture, length, and color accuracy
- Products are carefully packaged to prevent damage during transit
- All items include detailed care instructions and styling guides
- We guarantee our hair extensions are 100% premium human hair as described
Exception: Damaged Items Only
The only exception to our no-return policy is if you receive damaged, defective, or incorrect items due to shipping or manufacturing issues. In these rare cases, we will provide a full replacement or refund.
- Returns accepted only for damaged or defective items
- Items damaged during shipping (with photo evidence required)
- Manufacturing defects identified upon arrival
- Incorrect items sent due to our fulfillment error
- Color or texture significantly different from what was ordered
Why This Policy Exists
Hair extensions and wigs are personal hygiene products that cannot be resold once they have been opened, handled, or used. This policy protects all customers from receiving previously handled products and maintains the highest standards of cleanliness and quality.
Damaged Item Claims Process
If you receive damaged, defective, or incorrect hair extensions, follow these steps to file a claim. Claims must be submitted within 48 hours of delivery with photo evidence for immediate processing.
1
Contact Us Immediately
Email info@unitycollections.net within 48 hours with your order number and detailed description of the issue
2
Provide Photo Evidence
Submit clear photos of the damaged item, packaging, and any shipping labels to support your claim
3
Claim Review
Our quality team will review your claim within 24 hours and determine if a replacement or refund is warranted
4
Resolution
Approved claims receive expedited replacement shipping or full refund – all shipping costs covered by Unity Collections
What Constitutes a Valid Claim
Damaged during shipping: Hair tangled due to packaging damage, wefts coming apart, or physical damage to extensions
Manufacturing defects: Inconsistent hair quality, improper weft construction, or significantly different texture than ordered
Wrong item: Incorrect length, color, or texture sent due to our fulfillment error
Questions About Shipping or Returns?
Our customer service team is here to help with any shipping or return questions:
Email: info@unitycollections.net
Phone: (123) 456-7890
Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time)
Please have your order number ready when contacting us for faster service.